1. Introduction
This Refund Policy applies to purchases made through GustoDigits for virtual numbers and related services.
Our aim is to review reported order problems fairly and determine the appropriate outcome based on the order status, available records, service conditions and applicable law.
This policy should be read together with our Terms & Conditions.
2. Failed or Undelivered Orders
If a purchase fails, a number cannot be delivered, or the order is cancelled before the requested service is provided, GustoDigits will review the order status and related transaction records.
Where payment has been taken but the order was not fulfilled, the eligible amount will be refunded or returned to the original payment method or the customer's GustoDigits wallet, as applicable to the payment flow and permitted by law.
A transaction marked as pending may require investigation before the final outcome can be confirmed. Please contact support if the order does not update as expected.
3. SMS or Verification Message Issues
SMS delivery can depend on the number provider, mobile network and third-party service. A verification message may be delayed, rejected or not sent.
If you experience a problem, report it promptly and provide your order reference. We will review the recorded order status and the applicable service conditions.
A missing SMS does not automatically establish eligibility for a refund in every situation. However, where a service was not supplied as agreed or a refund is otherwise required by law, your request will be considered accordingly.
4. Completed Orders
Once a virtual-number service has been delivered or used, a refund may not be available merely because a third-party website rejects the number, changes its verification rules or does not accept virtual numbers.
Each request will be assessed according to the service purchased, what was delivered, the reason for the complaint and applicable consumer-protection requirements.
5. Incorrect Order Selection
Customers should check the selected country, service and order details carefully before confirming a purchase.
If an incorrect selection is made, contact support as soon as possible. If processing has not started, cancellation or correction may be possible. Once a number has been allocated or the service has been used, a change or refund may not be possible, subject to applicable law.
6. Wallet Balance and Refunds
If GustoDigits provides a wallet, an eligible order refund may be returned to the wallet when that is consistent with the applicable payment arrangement and law.
Wallet credits, promotional credits and cash-funded balances may be subject to different conditions. The platform should clearly disclose any such distinctions before customers make a payment.
A wallet refund is not necessarily the same as a cash withdrawal. Withdrawal availability, if offered, is governed by the actual wallet features and applicable terms. This policy does not override any refund or payment right required by law.
7. Duplicate or Unauthorised Payments
If you believe you were charged more than once for the same order or notice a transaction you did not authorise, contact GustoDigits support promptly.
We may request the transaction reference, amount, date and other reasonable details needed to investigate. Never send your password, full card number or security code to support.
You may also contact your payment provider where appropriate, particularly if you suspect unauthorised payment activity.
8. How to Request a Refund
To help us investigate your request, follow these steps:
- Contact GustoDigits through one of the official support channels below.
- Provide your order reference or transaction ID, if available.
- Explain the problem and include the approximate transaction date and amount.
- Provide any relevant screenshots that do not expose passwords or sensitive payment details.
- Allow the support team reasonable time to review the request and respond.
Providing complete and accurate order details can help us identify the transaction and assess the request more efficiently.
9. Refund Processing Time
The time required to review a refund request may vary depending on the order status, provider records, payment method and investigation required.
Once a refund is approved, the time it takes for funds to appear may depend on the receiving payment provider or financial institution. We should communicate a specific processing estimate only where it can reasonably be supported.
10. Fraud and Abuse
GustoDigits may investigate refund requests that appear to involve duplicate claims, inaccurate information or suspected abuse. Decisions must be based on relevant evidence and applicable law.
Nothing in this section prevents a customer from exercising a legitimate consumer right or disputing an incorrect transaction.
11. Legal Rights
This policy does not limit any statutory rights you may have under applicable consumer-protection, payment or other laws. Where a legal requirement conflicts with this policy, the applicable legal requirement takes precedence.
12. Changes to This Policy
GustoDigits may update this policy to reflect changes to its services, payment methods or legal obligations. Updated wording will be published on this page, with any notice required by law.
13. Contact GustoDigits Support
For refund requests or questions about an order, contact us using one of these channels:
Email: Nwsgstn@gmail.com
WhatsApp: GustoDigits Support
Telegram: @GustodigitsSupportbot